When you visit the NRB website, we may collect limited technical information necessary for the website to operate securely and efficiently, including:

• IP address
• Browser type and version
• Operating system
• Date and time of access
• Pages visited
• Referring website (where applicable)

If you contact us through our online forms, email, or other communication channels, we may collect personal information such as:

• Full name
• Email address
• Phone number (where provided)
• Organization (where applicable)
• The contents of your inquiry or message

Purpose of Data Collection

The information collected is used to:

• Provide and improve our online services.
• Ensure the security, integrity, and availability of the website.
• Monitor and prevent unauthorized access, fraud, or misuse.
• Respond to inquiries, requests, and feedback.
• Support the delivery of NRB services and public information.
• Comply with applicable legal and regulatory requirements.

Legal Basis for Processing

NRB processes personal information in accordance with the laws of the Republic of Malawi, including the Registration and Identification Systems Act and other applicable legislation governing the collection, processing, and protection of personal data by public institutions.

 Data Protection and Security

NRB implements appropriate technical, administrative, and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include access controls, encryption where appropriate, network security, system monitoring, and regular security assessments.

Updates to This Privacy Policy

NRB may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. Any updates will be published on this page together with the revised effective date.

Last Updated: July 2026